Original Post — Direct link

Hi, In december 15 I bought AC Valhalla, and I was charged as expected but, after waiting 42h the game still wasn't on my library, so I went to the Help section and opened a case explaining the issue, after texting with the support I agreed to investigate my case in order to see where was the problem and after that I could receve my game, but it has passed almost a month now and still no response, is there anyone here who can help me with this case? or the only thing that I can do is wait?(besides get my money back) the number of the case is *redacted*

I just wanted to play in my vacations but now I will not have the time anymore 😞

4 months ago - Ubi-WheelyDuck - Direct link

Hey @zinknick,

Thank you for reaching out and sorry to hear that you have not received you purchase of Assassin's Creed Valhalla.

This is something we would need to help you with via the case you shared (I have removed the case number for your security) as we cannot investigate this via the forums.

You can ask for an update on the case directly where we will be more than happy to help.

Many thanks.