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Hello all!

I've tried to purchase -with my phone- one of the new discounted skins, but I had a previous 30-day Premium. Instead of adding the extra 7 days to the subscription, a message appeared stating that I had to cancel the previous Premium. Is there a way to purchase these, without losing the previous purchase?

Thanks in advance!

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13 days ago - /u/AOChristoph - Direct link

Interesting conundrum - I'll have to have the mobile purchase flow re-checked. It should not sign you up for a recurring subscription. Personally, I have only tested that on the native desktop client.

If a phone is the only thing available to you as a device, you could still open a browser, go to albiononline.com, log in and purchase via that flow, instead of using the mobile client. In the meantime, I'll go prod people about mobile in-client purchases.

Edit: We've run internal tests and didn't encounter that particular problem. Would you DM me your character name and the server you play on, plus ideally some screenshots of the message you're receiving when trying to purchase these things?

Edit 2: Puzzle potentially solved - it's not really pertaining to the subscription part of it. Did you buy your 30 day subscription on a different platform? Maybe even the native desktop client? If you do, and THEN try to buy on a different platform, system thinks (even though it's not) "might be a subscription. Don't want double subscriptions on one character, pls fix.". Something for the tech people to look at. But in the meantime: purchase via website or normal desktop client, and you should be good.

13 days ago - /u/AOChristoph - Direct link

Originally posted by Mithrandir_mvm

I bought premium from mobile, and tried to buy the skin from the mobile too, and failed to do so. But then I could do it through the website. Thanks for the insights!

Hmmm. We couldn't reproduce that scenario. Started with 30d Premium on Google Play, then purchased the Adventurer Bundle via Google Play just fine. If you made things differently, I'd still love to have your details so we can try to reproduce and see if there's something else weird going on.

But glad to hear that it worked in the end.