Original Post — Direct link
Hi all,

I am experiencing the following issue and I was wondering if someone else has the same problem and maybe found a fix:

Early game (T3) I like to post a ship at Eli's prison to see if I can get an op specialist like a costume designer or an actor. Lately the following bug has been occurring in all my games and I can't find an explanation: after a few refreshes (I never roll more than 2-3 times as it's early game) Eli just stops naturally refreshing his stock and the roll price doesn't come down (I've waited 30+ min... only solution is to save and reload the game. Then I get maybe one or two free refreshes before he gets stuck again, usually after I bought a specialist or rolled the dice a couple of times).

It is really annoying because by the time I realize Eli is frozen I've already missed out on 2-3 free rolls. Also it means I can't use this strategy when playing with friends because I need to reload the game constantly to get a chance to get what I want.

I am not using any mods and I've tried verifying game files.

Anyone else having this issue or has an explanation for this behaviour ? This is kind of ruining my experience as I really like to play with specialists...

Thanks and have a great day !
almost 3 years ago - Ubi-Karl - Direct link
Hey guys, thanks for reaching out, welcome to forums and I am sorry to hear about the issue you've been dealing with.

It does not look like this has been brought up before, therefore for reproduction purposes, is there any chance you could provide us with any of the following:

1. Video footage showcasing the issue (can upload to any external video sharing website and send the link to us)
2. Your save file (by default located in %userprofile%\Documents\Anno 1800\accounts

Once we have that, we will then be able to proceed with this.

Should you have any questions in the meantime, let us know!
almost 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by brigitte3000
Thanks for the reply !

Yes, the issue doesn't seem widespread but apparently I'm not the only one.

To whom should I sent my game files ? It has happened in pretty much all my sandbox games so it's not just one corrupted game file but maybe something wrong with the game installation. I don't know. I don't have any DLC yet, just playing with the standard game.

I could try to record footage but there is nothing to see really, just Eli not refreshing the items for 30+ min and then me reloading the game to fix it. If it can help I will look into it.

Thanks again!
Hey brigitte3000,

You're welcome to post a link here to your Save hosted on another site, or if you'd rather send it through directly, please contact us directly via our Support Site or Facebook and Twitter, where we can create a case for you to attach your save too.

And any footage is helpful, even if it shows your steps to temporarily fix it.

Much appreciated!
almost 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by brigitte3000
Update on this issue: looks like what triggers the problem is rolling the dice without opening an exchange window and drag-and-dropping the specialists directly on the boat. I used to do this when the NPCs froze all the time, now I open the exchange window from a boat and I roll and do my transactions from there, and NPCs sales lists have been resetting correctly as well as the roll price to 5000$.

If you are having this issue and are used to drag-and-dropping the specialists with your mouse try this and let me know if it works; definitely a more satisfying fix than having to reload the game all the time.

Cheers !
Hey brigitte3000,

Thank you for getting back to us and sharing this fix that you've found!

Hopefully it helps anyone else who may come across this!

If there's anything more we can help you with at all, please let us know!