Anno 1800 Dev Tracker

Thanks for this @rati12 , I've passed it onto the team who continue to investigate.

We'll share any updates as and when we receive them soon.

Much appreciated!

Thank you for getting back to us with these @patalong , we appreciate it!

Just so we can add them to the report, could you please share a screenshot showing the achievement unlocked in Ubisoft Connect?

Hey @nikokalo1963 ,

Thank you for getting in touch, I'm sorry to see the game isn't launching for you!

If you haven't done so already, could you please ensure you've given all the steps in this troubleshooting guide and let us know how you get on?

If you could also please let us know your PC specs (GPU, CPU, RAM, OS, Laptop / Desktop)?

Thank you!

Hey guys,

Just checking in to see how you're getting on @vinnynld2019 following @Asterix201252 advice?

Thanks for reporting this @sirharrypierce , sorry for the delay!

Could you please also attach some screenshots of your island just to show to what extend it's failing to show the inventory.

A copy of the affected save would also be appreciated.

We'll then note this to the team.

Thank you!

Hey guys,

Thanks for sharing this advice @Asterix201252 !

Just checking in to see how you're getting on following this @NemoNobody15-0 ?

Thank you!

Hey @fizzle_fuze ,

Thank you for getting in touch with us about this!

May we please know more about your PC specs (GPU, CPU, RAM, OS, Laptop / Desktop)?

Hey @rbirliba ,

It may be that your mods are interfering with the game files, resulting in it being unable to run properly.

For testing purposes, could you please uninstall your mods and verify the game's files?

Please let us know the results of this.

Thank you!

Thanks for confirming your specs guys.

We have an investigation open at the moment where the trend appears to be with RTX cards.

To allow us to provide this information to the game team, could you please open a case on our Support Site and attach your DxDiag and ...

Hey @ista1029,

Sorry to hear that you are encountering this fps drop.

As a first troubleshooting step I would recommend to follow the steps in our PC troubleshooting guide in full. These steps help by configuring your device for the game and ensuring no files are missing which may be causing trouble.

If you need further assistance, please let us know as we are happy to help.

Hey @kingranch347,

I can confirm that this is currently under active investigation and assure you that as soon as we have an update we will be more than happy to share this with players.

Thank you for your continued patience

Hey @sirharrypierce,

Thank you for kindly taking the time to share your knowledge and experience to help others. Your suggestion is great and certainly worth a try.

Many thanks

Hey @derrellvan,

We may indeed look to do that so thank you for the suggestion.

However the team would greatly benefit from a video so that we can see exactly what you see as this can help us in reproducing the issue and ultimately resolving the issue.

Many thanks

Hey @acidello,

Thank you for taking the time out to share this with us, the video you provided is very helpful.

I have forwarded this to the team to help further investigate, in the mean time if we can help with anything else, just let us know.

Hey @mr-flygun

I'm sorry to hear your payment isn't working. Are you using the Ubisoft Store website or in the Ubisoft Connect application? Can you try on the other if you haven't already?

Hey guys,

Thanks for getting back to us and sharing this @asterix201252 , we appreciate it and I've passed it onto the team.

We don't have any updates yet I'm afraid, but we'll keep you in the loop as and when we hear anything new!

Hey @beringline ,

Thank you for getting in touch with us!

After disabling cloud saves and backing up your saves, if you didn't already do so, could you please then launch the game, play until it makes you auto / manually save then close the game and re-enable cloud saves?

This should resync your saves and do the trick.

If this is what you've already tried or there's no change after this though, could you please open a ticket via our ...

Hey @bjmcwilliams1 ,

Thank you for getting in touch, I'm sorry to see you've also been having issues.

May we please know if you've already ensured that both Anno 1800 and Ubisoft Connect are running as an admin too?

Hey guys,

Thank you for getting in touch and reporting this.

@bradste71979 - may we please also know the specs of your PC?

@lionhad - may we pleas...

Thanks for this @tomosojiro , I've added your save file to the investigation, we'll let you know as and when we have information, thank you!