[2020] Connecting problem

Hi @TeaLeafEggXKC, 

What are you seeing when you try starting up Apex Legends? Are you running into a particular error? 

/Kent

@TeaLeafEggXKC 

Got it, thanks!

Are you getting a message that says something about an invalid token? 

/Kent

Hi @gfsderrdew, 

Do you also play on PS4, or are you playing on a different platform? Have you had the chance to run through any troubleshooting at all since this started happening? 

@TeaLeafEggXKC 

When you have a chance can you try resetting the password on your EA Account to see if you're able to sign in after that? I've seen some cases where updating the password can help get past similar errors. 

For more information on how to update the password check out the EA Help website. Let me know if you're still having any trouble logging in after that. Thanks again!

/Kent

@TeaLeafEggXKC 

You're welcome! I'm glad to hear you were able to get back online. 

/Kent