[2020] My account was banned during the theft

Hi @CHICKEN_ATTACK96, 

I'm afraid that account bans are not something we can investigate here on Answers HQ. I can only recommend following up with the EA Help team so they can take a look at your account. For more details on how you can speak with them check out the EA Help website. 

/Kent

Hi @CHICKEN_ATTACK96,

Do you have a case number from when you tried contacting them? If so, would you mind sharing it here? 

/Kent

@CHICKEN_ATTACK96 

Thank you!

From what I can see it looks like your case is still under investigation. The Terms of Service team will review your account and respond to you over email as soon as they can. The TOS team reviews these appeals on a case-by-case basis, so unfortunately we don't have a way of seeing exactly how long that might take. Please watch your email, and the team will send you a reply as soon as possible. 

/Kent

@CHICKEN_ATTACK96 

I'm sorry, but I can only recommend waiting until the Terms of Service team has been able to complete their investigation. They will respond to you via email once they have an update on your case. 

/Kent