[2020] Black screen whenever HAVE to restart pc to fix

@tangryla 

Got it, thanks!

Have you had a chance to try any sort of troubleshooting yourself since it started happening? If so, what have you already run through so far? 

Also, could you attach a DxDiag when you have the chance? You can find more info on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks!

/Kent

@tangryla 

Thanks, I appreciate it. 

Let's try some troubleshooting and see if we can help stop this from happening. First, can you try repairing Apex Legends in the Origin client to see if that makes any difference at all? If you right-click on the game in the Origin Library you'll see a Repair option when the menu comes up. 

Let me know how that goes once you've had a chance to try it out. Thanks again. 

/Kent

@Tangrila 

Thanks for following up!

If you haven't already can you try starting up your PC in a Clean Boot to see if that helps at all? If there's something else running on your PC that could be causing these issues that may help to get around it. 

For more information on how to set one up check out the EA Help website. Let me know how that goes once you've had the chance to give it a shot. Thank you!

/Kent

@Tangrila 

Thanks for sharing! That's good to know. I'm glad to hear you were able to figure out a fix. 

/Kent