[2020] Apex Legends DXGI_ERROR_DEVICE_HUNG crash when I use 144hz

Hi @doggodoggoVROOM, 

Is this only happening if you've got adaptive sync active? If you disable Freesync / G-sync Compatible does it still crash? 

/Kent

@doggodoggoVROOM 

Got it, thanks!

Would you mind posting a DxDiag when you have a chance? You can find more details on how to pull one up over at the EA Help website. Once you have the text file you can attach it to this thread. 

Thanks again. 

/Kent

@doggodoggoVROOM 

Much appreciated! 

When you were speaking with the EA Help did they have you try starting up Windows in a Clean Boot to see if that helps at all? If there is an issue with EAC latching on to something, that might help to get around it. 

For more information on how to set one up check out the EA Help website. Let me know how that goes once you've had the chance to try it out. Thanks!

/Kent

@doggodoggoVROOM 

Thanks for giving that a shot. 

We've seen a few other performance issues happening since the recent update to Apex Legends, and I'm wondering if this situation might be related. I've heard from a few people who mentioned that rolling back to NVIDIA driver 452.06 has helped. If possible, can you try rolling back to this specific driver as well? 

Let me know if you're still running into the same crashing issues after that. Thanks again. 

/Kent

@doggodoggoVROOM 

Thanks! I appreciate that. 

Have you tried disabling NVIDIA Reflex to see if that makes any difference at all? It would be enabled by default, so I'm curious if disabling it would make any difference at all. For more information on how to disable it check out the steps over at the NVIDIA website. 

Let me know if that makes any difference at all. Thanks!

/Kent