about 4 years
ago -
EA_Kent
-
Direct link
Hey there,
When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we would be able to look into here on Answers HQ.
For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well.
/Kent