Hi @viziuq,
Based on what you're describing it sounds like someone else may have been able to access your account.
When you have the chance please get in touch with the EA Help team so they can help you secure the account. You can find more information on how to set up a case with them over at the EA Help website.
/Kent
I'm sorry, but we don't have a way to look into issues like this on Answers HQ. Please reach out to the EA Help team so they can pull up your account and take a look.
/Kent
I understand that it can definitely be stressful when something like this happens, but I'm afraid this isn't something we can help with on Answers HQ.
If the account has been banned please reach out to the Terms of Service team if you haven't already. They will review the account and determine if the ban can be lifted. You can find more details on how to set up a case with them over at the EA Help website.
Once you submit a case the TOS team will follow up with you via email as soon as possible.
/Kent
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