[2021] EA. Worst customer service.

Hey @BB4H_SeNsAi,

Sorry to hear about this situation, though I'm glad you were able to get the account back here.

Just to clarify a bit more on this situation, an account would not be banned because you had weak credentials. The account would be banned because it was being used for activity that violated our User Agreement. 

After this was appealed and the action was reviewed again, the Terms of Service team was able to determine that activity was linked to someone else gaining access to the account. This let them remove the ban after determining that you were the one with control over the account again.

That's where the credential reset comes in, as those would have been reset to help ensure no one else could get back into the account. I'd also recommend making sure you've gone through these steps to help prevent anyone else from being able to gain access in the future, if you haven't already done so.

As far as a complaint, you would need to reach back out to an advisor and let them know you'd like to leave a complaint for how this issue was handled. They will be able to submit a complaint on your behalf, though that's not something we can do via the forums. Hope that clarifies things a bit more.