[2021] 500 Pity Timer to Heriloom?

Hi @LETM3WlN. 

The bad luck protection for heirlooms has not been removed. When Heirloom Shards were introduced it was changed so that you would receive 150 shards to buy an Heirloom from the store rather than just getting a random Heirloom. 

Unfortunately we don't have a way of seeing how many packs that have been opened. Once you hit 500 packs you'll get the Heirloom Shards after you open up number 500. 

/Kent