Hi @KundaScialo.
Would you mind sharing a DxDiag with us when you have a chance? For more info on how to pull one up check out the EA Help website.
Once you have the text file please attach it to this thread. Thank you!
/Kent
Hi @KundaScialo.
Would you mind sharing a DxDiag with us when you have a chance? For more info on how to pull one up check out the EA Help website.
Once you have the text file please attach it to this thread. Thank you!
/Kent
Much appreciated!
Looking through the diagnostics section in the DxDiag you attached I noticed a few programs have been crashing, but one that stands out is AUEPMaster.exe. I'm wondering if the AMD User Experience Program crashes are related to the issues you've been seeing while you're trying to play Apex Legends.
If you don't mind reinstalling Origin and Apex Legends, can you try something for me? I'm curious to see what happens if you start up your PC in a Clean Boot before you launch the game. If the crashes are related to something else running on the PC that might help get around it. For more details on how to set one up check out the EA Help website.
Let me know if you're still running into the same crashes afterward. Thanks!
/Kent
You're welcome!
I'm glad to hear you were able to play without any crashes. It sounds like there might be an issue with that particular AMD software, but I'm afraid that's a bit outside of my realm for troubleshooting. It might be best to reach out to AMD support to see if they have any suggestions on steps you can take to help out with that.
/Kent
Hi @ANS0N1228,
Have you been keeping an eye on your temperatures and power usage leading up to when the game is crashing? Are you seeing anything out of the ordinary there?
/Kent