about 3 years ago - EA_Kent - Direct link

Hey @9bc8muj71rup


The EA Help team usually asks for some specific screenshots. You can find more information on what they're looking for over at the EA Help website. Look for the section on that article that says Digital Console Purchases, and then you should see the Xbox steps below that. 

 

If you're able to get those screenshots please send them to the EA Help team, and they can go from there. 

 

 

/Kent

Kent.png
about 3 years ago - EA_Kent - Direct link

Hi @just_a_alicat

 

You can find more information on how to create a case with EA Help over at the EA Help website. The team also works on Twitter and Facebook if you'd rather speak with them on one of those sites instead. 

 

 

/Kent

Kent.png





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