over 3 years
ago -
EA_Kent
-
Direct link
Hey @9bc8muj71rup,
The EA Help team usually asks for some specific screenshots. You can find more information on what they're looking for over at the EA Help website. Look for the section on that article that says Digital Console Purchases, and then you should see the Xbox steps below that.
If you're able to get those screenshots please send them to the EA Help team, and they can go from there.
/Kent