[2020] Apex packs not been given (free, or Battle pass)

Hi @TCTF_pasieking. 

I'm afraid that missing content isn't something we can investigate here on Answers HQ. When you have a chance please reach out to the EA Help team so they can pull up the account and take a look. 

You can find more information on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Facebook or Twitter as well. 

/Kent