devtrackers.gg
over 4 years
ago -
EA_Kent
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Hey @KiZiah526.
Which platform do you play on? Also, where are you located, if you don't mind me asking?
/Kent
Hey @KiZiah526.
Which platform do you play on? Also, where are you located, if you don't mind me asking?
/Kent
Gotcha, thanks!
It sounds like this might be happening due to an age restriction on the EA Account. If the date of birth on the account is under a certain age it would block the ability to make purchases until it ages up to an adult account.
/Kent
If you're on a teen account there might be some parental controls set up to prevent in-game purchasing. That's something that would need to be changed from the parent account in the privacy settings.
/Kent
Hey @Ripper_TDH,
If you still aren't seeing those coins I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. Unfortunately that isn't something we would be able to look into here on Answers HQ.
You can find more details on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well.
/Kent