[2020] No heirloom past the 500 apex packs mark

Hey @keithkj123. 

I'm afraid we don't have a counter for pack openings. This is something that's come up quite a few times in the past though. If you haven't yet pulled an heirloom you most likely just haven't opened enough packs to receive one. 

Once you open up pack 500 you'll get the Heirloom shards, assuming you don't pull some out of a pack before then. 

/Kent