[2023] Apex missing content

Hey @Ghost_Aleon,

 

It definitely looks like the EA account you've signed into here was very recently created, so if you've played previously that would be under a different account.

 

If you recall any other emails or accounts you may have used in the past I would definitely check whether you may have unlinked them earlier, as you would need to re-link the original account to have your content restored.

 

At that point if you're unsure of any other accounts or no longer have access to them, please contact support directly so they can try verifying some additional information about the account to assist here, thanks!

Hi @Ghost_Aleon,

It would be best to contact support directly in this case, as we are not able to review or change your account information on the forums.

Understood, @Ghost_Aleon.

 

That does not match the limited information I'm able to see, so it would be best for you to contact support directly so they can look into this further with you. 

@Ghost_Aleon 

You'll need to reach back out and speak with support again I'm afraid, we cannot assist with account issues on the forums.

 

It's likely there was a previous account that was deleted or changed and the current account was created with the same email as it was no longer in use, however that is not something we can look into here.

 

Our support will need to try and locate the original account in order to make any changes here.