Hi @Maxthurr.
When you have the chance can you try setting up a Clean Boot on your PC to see if that helps at all? If this is being caused by something else running on your PC that may help stop the mouse issues.
For more information on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. Thanks!
/Kent
Hey @Maxthurr.
Were you able to get a Clean Boot set up? Are you still running into any issues with the game freezing up?
/Kent
From the video you linked it looks like you're getting prediction errors when the game starts hitching up like that. It might actually be connection-related rather than a problem with the mouse. Can we try out some connectivity troubleshooting to see if that helps at all?
A good place to start off would be with the basic connectivity steps over at the EA Help website. If it keeps happening after that check out the PC-specific steps as well. Let me know how that goes when you have the chance. Thanks!
/Kent
Hey @CarcinusMaineus.
I appreciate the update!
What type of gaming mouse do you use? Does it have its own software to manage profiles/settings?
/Kent
Got it, thanks.
Can you try something for me when you have a chance? I'm curious what would happen if you set up a Clean Boot on your PC before launching Apex Legends. For more details on how to set one up check out the EA Help website.
Let me know if you're still seeing the same issues with your mouse movement afterward. Thanks!
/Kent
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