about 1 year ago - EA_Mako - Direct link

Hey @Craig_H0rner,

 

Please keep in mind that in order to receive the final reward from collection events you need to unlock all items during the event.

 

You will not be eligible for the final reward if you complete the collection after it has ended, even if you received the cosmetics from the event packs. 

 

For example, the new Imperial Guard collection event started today and will run through until March 21st. All 24 cosmetics must be unlocked before this date to receive the new Heirloom, simply purchasing the correct packs is not sufficient. If you purchase packs for an event, make sure you open them before the event ends.

 

Mako.png
about 1 year ago - EA_Mako - Direct link
Hi @Craig_H0rner,

In the screenshot you've included, it does look as though the items have all been unlocked, whether through crafting or opening the packs containing them.

At that point the heirloom would be awarded as the event is still ongoing, though unfortunately that same timing doesn't appear to have been the case for the past couple events you've mentioned as we were seeing packs had been opened after the events had ended.

Just to confirm, if that screenshot is from your account, are you seeing the Hope's Dawn heirloom set available now? Mako.png