over 3 years ago - EA_Kent - Direct link

Hi @Dpezzah

 

I wonder if there might actually be a connection issue of some kind causing this to happen. Can we try out some troubleshooting steps to see if it helps with the issues you've been seeing? 

 

A good place to start off would be with the basic connection steps from the EA Help website. If the same issues keep happening after that check out the Xbox-specific steps as well. Let me know if you're still running into these same issues afterward. Thanks!

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

@Dpezzah 

 

No worries! Thanks for taking the time to follow up. 

 

I'm glad to hear it's been working better for you after that. If it does happen again don't hesitate to give us a shout. Thumbs up

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

Hey @wiked71,

 

Crashes like that are definitely rough to deal with, especially when you're trying to grind ranked. 

 

Have you had the chance to try out the connection troubleshooting steps I linked in one of my earlier posts in this thread? In some cases crashes like that can actually happen because of connectivity issues, and those steps may help. 

 

Let me know if it keeps happening after that. Thanks!

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

@wiked71 

 

I appreciate it! Just let me know how it goes once you've had the chance to give it a try. 

 

 

/Kent

over 3 years ago - EA_Kent - Direct link

Hi @wiked71

 

Have you had a chance to play since the Season 6 update? Are you still having any of the same issues as before? 

 

 

/Kent