Hi @HawkEthan5.
Are you sure you're not hitting the shortcut to lock Windows while you're playing Apex Legends? If you hit the Windows key and L keys at the same time on your keyboard that will lock Windows.
/Kent
Hi @HawkEthan5.
Apologies for the late reply on this.
Answers HQ is a place set up for players to help each other with questions. If you're looking for more immediate assistance it might be better to try reaching out to the EA Help team. You can find more info on how to set up a case with them over at the EA Help site.
That said, what happens if you try setting up a Clean Boot on your PC before you start up Apex Legends? If there's something else running at the same time that could be causing this to happen that may help. For more info on how to set one up check out the EA Help site. Let me know how that goes once you've had a chance to give it a shot.
Thanks!
/Kent
Hey all,
Thanks for the updates on this. I'm sorry to hear the same problem is still happening.
When you've got a chance could you share a DxDiag here so I can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks!
/Kent
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