[2020] steam crash

Hey @Protagonist_790, 

What happens if you try setting up your PC in a Clean Boot before you launch Apex Legends? If there's something else running on the PC that might be preventing the game from launching that may help to get around it. 

For more information on how to set up a Clean Boot check out the EA Help website. Please let me know how that goes once you've had the chance to give it a shot. Thanks!

/Kent

Hi @Protagonist_790,

Thanks for following up! I'm sorry to hear it started happening again. 

Have you been getting any error messages at all when this happens, or is it the client just crashing to the desktop with no errors? 

/Kent

@Protagonist_790 

Got it, thanks!

It sounds like this might be related to an issue we've been looking into for some time. We've been tracking this at the following thread: 

https://answers.ea.com/t5/Technical-Issues/Info-Gathering-PC-Crashing-before-getting-to-lobby/td-p/9...

When you have the chance would you mind adding your information to this thread? Thanks again. 

/Kent

@Protagonist_790 

Much appreciated!

/Kent