[2021] Visual Problems

Hi @Asterias_9, 

Let's take a look and see if we can figure out what might be causing this. First, have you had the chance to try repairing the game to see if that helps?

If you're playing through Origin you can right-click on Apex Legends in your Library and click the Repair option when the menu pops up. If you're using Steam try verifying the integrity of the game files to see if that helps. You can find more details on how to verify the files over at the Steam Support website. 

Once you've had the chance to give this a shot please let me know if you're still getting any visual issues. Thanks!

/Kent

Thank you for the updates!

When you have the chance can you share a DxDiag so we can take a look? You can find more information on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

@Asterias_9 

Looking through the diagnostics section I noticed that the Radeon Software seems to be crashing pretty often. It also looks like the driver itself might be crashing as well. Would it be possible to try a clean reinstall of your video drivers to see if that helps? 

You can try running software like Display Driver Uninstaller (DDU) if you're comfortable with that. Just keep in mind, this isn't EA software so you would be running it at your own risk. Once the drivers have been removed try downloading the most recent ones again from the AMD website. 

Let me know if you're still seeing any visual issues or crashes afterward. Thanks!

/Kent

@Asterias_9 

Thank you for giving it a shot!

Have you been keeping an eye on your GPU temperatures while Apex Legends is running? You aren't seeing anything out of the ordinary? 

/Kent