[2021] Heirloom shards missing

Hi @Blackdragon4151. 

Whenever you open a pack the contents are automatically captured and added to your account, so even if you disconnect or you don't see the pack opening animation the pack contents will be added. When you have a chance double-check and see if anything new has been added since you opened up the pack. 

That said, if you haven't yet received an heirloom from opening packs you most likely just haven't opened enough to trigger the bad luck protection. Once you open the 500th pack you'll see the heirloom shards added. 

/Kent