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I preordered the deluxe edition of BFV because I was so excited for this game. I paid $80 for this game not even knowing how the final product would turn out. Deluxe edition promised uniforms, special assignments and 20 weekly airlift items.
Upon installing the game on the day it was released, then inputting my deluxe code, I soon found out that it was a faulty code. So I contacted EA, who confirmed it was faulty and told me to get a refund/replacement from the gamestop I preordered from. My friend was the new manager there and I know how swamped he was, so I just purchased a new code. I then contacted Microsoft, had them remove the original code from my account, then input the new code. It didn't work either. So Microsoft attempted to add the license for deluxe directly to my account. No luck, they said to contact the developers of BFV. I have tried for so, so, so, ***so*** long to do so, but I always just make it to customer support telling me to go to the forums. Which I do, and I get no fixes.
I just got off the phone with tech support, again, and they explained to me that I indeed had deluxe edition. I just didn't have the artwork reflect on my game's dashboard icon. Also, they told me I only get **one** weekly airlift item as opposed to twenty, as it even says on the back of the hard case. Then, they said I had received all the airlift items and told me to check my inventory for said items, all of which I did not have but the rep assured me I just wasn't seeing them. I mean I guess I'm just stupid for not being able to find a stock skin for one specific gun.
Now, let's talk about how the rolled back my account and basically told me I was out of luck. Here was my account as of 11/11/19. Not bad, right? Level 75, maxed class levels. Here is today. If I say so myself, this is quite a gut wrenching feeling. Of course, I contacted tech support as soon as I could (did this yesterday, when I noticed it). They told me that the team will look into it and to post on the forums for more help, surprise. So I did. Alas! I got a response! I got grouped into another post of someone else who had the issue and was told good luck. When I looked at my case on EA, they had already marked it solved. Microsoft at least has to decency to give an issue more than 15 minutes. When I tried to contact someone again to check on the status of this issue, they told me to have a nice evening, take care of myself, and hung up. Didn't even acknowledge the question.
Don't get me wrong, I *love* the game and have played this more than any other game. It's been the best game I've played since Pokemon Platinum in 2009 or whenever that came out. My favorite console game since Halo 2 on original Xbox. But this customer service needs work. You can't have issues like this and just push people away to the forums where the posts are left to die.
I just feel betrayed that I paid extra for deluxe and didn't even get the benefits, then am told they aren't even as advertised. I understand the level issue is only a day old, I understand they can't just willynilly push out a fix in a day, I just wish they handled the issue better than ignoring me or sending me to the forums.
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