about 5 years ago - /u/PartWelsh - Direct link

Hey folks,

Wanted to let you know that we're tracking the two issues below as a matter or urgent priority for Xbox Battlefield players:

  • Some Xbox users who have previously held an EA Access subscription are being disconnected from EA Online if they press the Guide button during gameplay

This is a recurrence of an issue we have previously patched, but a different cause. We are working at full speed to correct the issue

  • Game sharing on Xbox is not behaving correctly for multiple accounts on the same Xbox

If you make use of the Home Xbox functionality to share access to Battlefield V with other users on the same Xbox, it's currently detecting the additional profiles as 'Trial Users' and preventing you from accessing the full game as normal. This is unintended and we're working to correct that as fast as possible.

We'll be updating our Trello as we progress with these problems, and I'll be sharing more updates on all of these issues across the usual channels as and when I receive them. If you spot additional issues with the update once you have it downloaded, don’t be shy to let us know here!

Big thanks,

Freeman

Edit - We've just deployed a backend fix that should solve a seperate issue for Xbox Battlefield players who were being told that they were a Trial user, when they owned the full game. You may need to Restart your Xbox in order for the change to take effect, but you should be good to go now!

External link →
about 5 years ago - /u/PartWelsh - Direct link

Originally posted by thaniall

Xbox has no new key art

I have downloaded the newest update but PS4 and pc have new art but Xbox doesn't?

https://i.imgur.com/zokn6Pm.jpg

https://i.imgur.com/Fv28esW.jpg

Thanks! This isn't intended either, and it's likely just a matter of time before it auto updates too :)

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by iQuoteAliceInChains

Why are servers randomly shutting down? Often mid-match or right after it ends, everybody will be kicked out and the server will just cease to exist

If you have any video examples, please share with me and we'll try to pull the logs (if you also happen to have the Server Name you are playing on when it happens, that would also help us find out the problem!)

Thanks!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by thesquatch84

Not an issue, but will we be able to use US/JAP characters on firestorm come Thursday?

Potentially not. Priority has been on delivering content and experience for the core of the Multiplayer. It's not to say that we won't revisit that in the future for Firestorm (alongside other things), but as expressed last month in my Update ahead of 4.6 release, focus has been placed on the Core of Battlefield for the time being.

If it was as simple as changing a 0 to a 1 in the code to enable the new factions then for sure it would have been done, but my expectation here is that there's a significant amount of work that has to happen to enable to right User Interface experience, and to make sure that we're not overloading any memory buffers by doubling the size of potential skins and cosmetics that could be used.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by Darktrace500

Well it is good you came clean and upfront said you are aware of the issue. Good one DICE. This is the type of support and transparency we all need. Keep it up!

We always strive to do that! I'm based in Stockholm right now and sit between multiple Project leads that I can engage with faster on to help get this information first from you all, to the teams who can investigate, and then back out to you!

So let's set a new standard now that I'm here!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by iQuoteAliceInChains

I will log back soon and then i'll check my server history and reply here as soon as i can. If it happens again, i'll make sure to record it and reply to your comment with a link!

Hero! Thanks!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by TheP1etu

Thanks for the update! I have the trial problem and even though I disabled the Xbox home functionality I get it. Would reinstalling the game work because I disabled the home functionality? Or do I have to wait for a patch?

How do you mean when you say Disabled? You physically removed your Xbox button from the controller?

If you're seeing the messaging relating to the Trial User aspect, check out this article and make sure that your Xbox Profile (presuming it's the owner of Battlefield V) is set as the Home Profile

https://support.xbox.com/en-US/games/game-setup/my-home-xbox

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by DeeJaySki

I have the disc I'm fine

Glad to hear it! Disc users shouldn't encounter the second issue at all!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by LucasLFCfan

Will you announce when the update is released

100%

I'll have an update this time tomorrow regardless.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by Sopissedrightnow84

  • Game sharing on Xbox is not behaving correctly for multiple accounts on the same Xbox

Interesting, I've run into game sharing problems three times this week: once in D2 and twice in BFV.

Each time a call to support fixed it. Maybe it's an Xbox thing rather than a BFV problem?

In this instance, we're confident it's us but if we apply out fix and the issue still persists then we'll pick up the phone to our friends at Xbox for sure. Thanks for the heads up!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by TeRmRaN19

The dashboard bug is back. Whenever you dashboard/click the Xbox home button, the game disconnects and boots you right to the home menu, doesn’t matter being in game or at the home screen. Very annoying.

That's one of the two issues that we're tracking here (the first one listed in the post).

This is hopefully something we'll get fixed this week, ideally before War in the Pacific kicks off.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by Metodije1911

Hey there, Could you please check with the devs about the Dark, now Pitch Black Armory on DX12 on AMD GPUs? It’s been an issue since launch and there’s been no fix or information regarding it. It’s infuriating.

We're tracking this and will hopefully add this to Trello with some detail tomorrow. For now, I'm told that turning off DX12 helps with the issue, but I get totally how annoying it would be.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by TheP1etu

My profile is the home profile and it's the owner of Battlefield V but it's not working, the trial message comes up.

Thanks for letting me know. I don't know of anything else that we can try right now beyond waiting for the team to develop, verify, test, and deliver the Hotfix that we're planning but if I discover any way to work around it, I'll let you know!

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by halo3boomer

I game share with a buddy in a different state; he’s never had an issue playing before. Is this just a bug with the update?

So we believe, and we're developing a solution to the problem to set it back to it's normal behaviour.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by SpooneyToe11240

I think I am getting affected by the EA Access bug.. I’m still a member but I was going into the menu during a match and was booted.. now I can’t connect to EA Online even when I restart my game.

You've bumped into two problems.

1) Pressing the Xbox button on your controller disconnected you

(Not intended - working to fix)

2) Folks are having a hard time connecting to EA across all titles right now

(Not related to the update, or Battlefield V, but its going to affect your ability to play right now)

https://twitter.com/EAHelp/status/1189270776987430912

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by cdd543

Xbox one x. I crashed to the home screen in the middle of a match. I also has a game where I was in, but couldn’t deploy. It showed every class as blank.

Weirdly, this one happened to me yesterday. Exact same problem. We spent an hour running around the office trying to figure out what went wrong and then when we loaded the game back up is was 100% fine.

I'm expecting that this is the same for you now (regarding blank classes) and that you're back to normal.

Disconnections are unfortunately common right now - if you press the Xbox Button on your pad, it just does that. Working hard as we can to stop and fix that.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by cknight1212

Thank you for trying to address the trial thing. Decided to play some battlefield after a couple of weeks if not playing and of course this happens haha didn't even realize there was an update

We're making good progress. I'll have an update by the end of the day.

about 5 years ago - /u/PartWelsh - Direct link

Originally posted by 20newemd03__V

I still have problems i game shared with my cousin long time ago,when i installed the new update it keeps saying im a trail player .today the same .

This is the known issue that's tracked above in the main post - we're working on getting a fix out as soon as possible.