over 3 years ago - Ignasis - Direct link

Hey there,

We’re looking into a possible issue with non-related bans affecting the Family Sharing setting of the game. We’ll update this thread as soon as we hear of any progress.
Until then, please remain civil.
Thanks for your feedback and patience.

over 3 years ago - Ignasis - Direct link

For those of you affected by this authentication error, could you send us a screenshot of the screen you get when accessing the following?

In the Steam client, Settings -> Account -> VAC status.

You can send us this screenshot via private message.

Thanks in advance.

over 3 years ago - Ignasis - Direct link

Hey everybody,

We have identified the issue and it has been fixed. This was a backend fix so you should be able to connect now if you were affected by this problem.

Please be aware that the family share changes are active, so family shared accounts will still be unable to connect to official servers, or servers that choose to opt into this new setting.