29 days ago - AndyB - Direct link

Hi there,

Sorry for the confusion with our account system! A “cancelled” account means we cannot bill you automatically; you’d need to manually reactivate your account if you wish to continue your premium membership. It does not close your account nor cancel/deactivate any current premium membership time.

Your client username/password MAY DIFFER from what you use to log in to the account page. Typically they’re the same, but if you change the game password it may take up to 15 minutes for the changes to take effect.

If you have any specific questions about your account, please message me directly. Hope that helps!

24 days ago - AndyB - Direct link

If you go to your account page at account.ageofconan.com you should find this part in the middle:

image

Click on “Reactivate” to enable auto-renew/billing.

If you go to change your password on the account page, it now simply updates both your website and game passwords. Again, just remember to wait ~15 minutes after changing the game password before logging into the game with the new password.

24 days ago - AndyB - Direct link

@Almuryc,

If you lost your password and receive a password reset from https://register.funcom.com/lostpassword, this temporary password does not change your game password. It only works for the account webpage, so attempting use this password for the game will not work.

Once you can log in to your account webpage and update your passwords, then your passwords for the site and game should match.

Otherwise, if you change your password from your account webpage (account.ageofconan.com), it should update for both the site and the game. Again, it can take up to 15 minutes for the changes to take effect in the game, so if you immediately attempt to login to the game with your new password after changing it, it may not work.

17 days ago - AndyB - Direct link

Hi @t00t, let’s talk in direct messages as I can’t talk about account details in a public space.






Links in this thread

/u/t00t


Funcom - Account Management


Funcom - Registration and Subscription
Note that entering your e-mail address will send your username. Entering your username will send you a password reset request.


/u/almuryc


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