[2020] 2020 Winter Event?

Sorry for the confusion; the misplaced gift will be in your claims tomorrow (December 17). Will follow up to clarify about the shards.

Ugh, okay first:

1. Discounts aren’t firing off for some reason; they were scheduled internally but the system didn’t fire it off. Looking into it.
2. I understand you’re upset about the shards situation and we’re looking into some kind of middle-ground to compensate. As soon as I know more I’ll let yall know.

Sorry again for the trouble.

Alright, the sales should be fixed and active. Everyone will also find up to 1200 Atlantean Shards in your item store claims (Under “Rewards”), in the form of six instances of 200 shards each. You may claim this up to six times total on any given account, but you can claim them on any character on your account.

For example, you could claim this three times on character 1 (for 600 shards), two times on character 2 (for 400 shards) and one time on character 3 (for 200 shards). Or all six on one character.

I should also add that the atlantean shard claim will be available until January 8th. This will give you a little bit of time after the event ends to get your gift.