Hello @Boss, welcome to the community!
To clarify, these forums are the only means for customer support at this time.
You mention that private servers and cooperative mode are working correctly, however, that footage is from either a SP or Coop session, could you clarify on this?
Also, are you able to share any footage of different official servers on which you have this issue?
According to this specific server’s stats, it seems to be performing as expected and has a healthy average user count.
When did this issue start and which PS4 model do you have?
Does your console exhibit any signs of overheating?
Is it on a wired or a wireless connection?
To discuss any ban related matter you’ll need to reach out privately to either me or @Ignasis.
Here’s our stance on this: Harassment and Griefing Issues
Unfortunately, it’s not possible to restore this data.
As reinstalling and rebuilding the database doesn’t seem to help, could you let us know if disabling Boost mode on your PS4 Pro and changing the resolution to 720p in the video output settings has any effect on the issue?
We’ll register this situation for the developers to look into, please make sure to send any crash reports through the PS dashboard so our team can get a hold of them as well.
On a final note and if possible, try installing the game to a different drive, such as an SSD or external HDD, to determine if there’s any possible hardware related issue.
Thank you for sharing further details, as mentioned in our previous reply the issue has been registered for our team to try and reproduce on their end.
We’re unable to provide refunds ourselves, you’ll have to reach out to the store where you’ve purchased the title from directly.
As it has been mentioned, the issue you’ve reported has been registered and we’re unable to provide further assistance at this time.
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