about 2 months ago - Dana - Direct link

Greetings Everyone,

We are currently looking into what caused this issue.

In the meantime if you are still experiencing this issue, please feel free to get back to us and let us know.

Thank you for your patience and understanding while we investigate.

about 2 months ago - Mayra - Direct link

Greetings Exiles,

Thank you all for reaching out to us and for your ongoing support! We would like to share with you a bit about the issue and the next steps on our end:

By now our team was able to identify that one of the systems that authenticate users on one side failed which caused a hiccup when trying to connect to the game. We will continue to monitor the situation and keep investigating what caused the failure in the first place.

We appreciate your reports and patience while we review this matter.

Please comment below if you are still experiencing issues after this announcement.