[2020] Game Just Disapears At Start

Hey @Oduda

Could you send us your game logs (stored in \saved\logs within your game’s installation directory) so we can send it to our team and see if they can spot the issue?

For those of you experiencing issues, could you try to also reinstall DirectX? A user reported this fixed this issue for them.

Thank you also for sending your log files, they’ve been relayed to our team to see where the issue is.

Hey everybody,

Thanks to those of you sending your logs over the past few days, they’re being relayed to our team so they can keep looking into the issue.

Hey there,

Quick update: Our team is still analyzing the logs sent our way. If you’re affected by this issue, please keep sending us your logs after a crash so we can get a better sample of data.

Hey there,

This issue wasn’t fixed by the last patch, as it wasn’t listed in its list of changes.

It is being looked into and our team has identified one of the possible causes some of logs we received pointed to. We’re still trying to identify the second cause.

Hey there,

Quick update: This issue has been bumped in priority internally. We are still trying to isolate the main cause for some AMD hardware combinations causing the game to crash on start.

Hey all,

Quick update: There’s going to be a Testlive patch soon that includes some crash fixes and the newest update from BattlEye. For those of you affected by this issue, could you give this patch a try once it releases to see if there’s been any change in the crashing pattern for your particular hardware setup?

Thanks for the additional logs and apologies for the frustration. We’ve sent it to our team.

Hey there,

Apologies for the late response. Most of our team is now out for the holiday break, so there’s been not much advancement on this or other tasks. The task regarding AMD hardware is still being investigated, and any results stemming from that are scheduled to be released for 2.3. This is a tentative date and it could change due to unforeseen circumstances.

The upcoming version should be released soon, hopefully within next week, on the Test Live servers.