Original Post — Direct link

Well pretty much I bough some bonds with sovereigns, and they disappeared, luckily I had it on stream. Now I am screwed out of 19 bonds, rip 1520 sovereigns, that they refuse to give back.
Video of the incident happening: https://clips.twitch.tv/ObedientExquisiteEggplantDoggo
Their last ticket, trying to show that they didn't do anything wrong because I didn't look at their social media / couldn't get to a PC 12 hours before an item, that I paid money for, expired. https://gyazo.com/6215b32e6a1ff8ebc97444aaba3be902

This is quite infuriating.

External link →
over 4 years ago - /u/CMKaeden - Direct link

Hi there u/AdamZetti I'm sorry to hear that you've not had the best of experience with our support team.

I've brought this issue back up with the team and I'm pleased to say that we are re-examining this issue and are looking into further compensating those like yourself who didn't have the time to login and redeem your Bonds of Service.

Once again I can only apologise for the inconvenience this has caused and the ill will this has generated towards MY.GAMES

Kind Regards

Kaeden