Not a stupid question, it's something that could be easily missed. You probably have some idea of how many times I've had to ask "are you typing a 0 or an O, because as it says on your router, our wifi passwords only use 0's" or the famous "have you turned it off and back on again?" Secret time: they say they have, but they haven't.
It's especially not a stupid question when it's 100% the issue. Thank you so much for your help, you folks are doing a fantastic job!
Amazing! So happy to help! Glad you’re enjoying the game!!
I feel your pain with the 0/O thing. Secret time: We once handed out printed rewards with codes on them that used the full range of upper and lowercase alpha numeric characters. 😬