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I saw some posts the other day saying that you don't get any rewards from portals. Is it still like that?

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over 3 years ago - /u/cameron_dev - Direct link

A few days ago we discovered (and subsequently fixed) a bug in the Portal consumable that prevented some rewards from being recorded properly. The bug was live from June 4th 1:19 GMT to June 5th 5:32 GMT.

All Portals used by players during that period have been refunded, regardless of outcome. Additionally, if there is a specific Portal result that you lost due to this bug during this period, please open a ticket with customer support with the Match ID and the game time when the Portal was used.