@marchriska Hi there! Could you please submit a ticket to Customer Care so our support team can identify your account and look into what happened? Thank you.
@TCGSniffler @AskPlayStation Hi there! Could you please submit a ticket to Customer Care by using the in-game button so our support team can identify your account and look into what happened? Thank you.
@sandraalovee92 We know that some of you ran into this problem with the light bulb in Wall-E's house spawning in an unreachable spot. No worries! Our team is working on a solution! π
@sandraalovee92 Hi there! We are aware that some users are still affected by crashing issues and we are working on it, we apologize for the inconvenience. Thanks for being patient and stay tuned to our page for more updates! π
@E_Elisabeth_R During the Early Access, the game will support cross-progression. However, to enjoy this feature, you will need to purchase a Founderβs Pack Edition for each platform youβd like to play on (with the exception of playing across PS4 and PS5).
@RyChotic Hi. We are aware of an issue that causes Memory Shards to get stuck in various game objects. Please know that we are working on fixing them. Thanks for your patience π
@Robison4013 Hi, Jennifer! We are aware of this issue and we are working on it. Thanks for being patient and stay tuned to our page for more updates ππ
@NeonJupiterMoon Hello there! We're thankful for your candid feedback. Rest assured that the team is working on bringing you the best experience possible. Thanks for being patient and stay tuned to our page for more updates!
@motherofstar Thanks for sharing! We canβt make any promises, but weβd love to know which Disney and Pixar characters youβd like to see in the valley! β€οΈ
@MumSomeone @jayneiskool Hey guys! We'd also recommend you open a ticket with our Customer Care team via the in-game option as it will help us a bunch. Thanks a ton for the support!
@JakeAndy13 Greetings , Andre! Try turning your device off for a few minutes and make sure that you're not using any background streaming apps. If this does not help, please let our support team know about it via the in-game Customer Care option. Keep us posted on how it works out!
Please note that while we investigate this issue, you can continue to play the game as normal.
While certain features like Blue Chests, the Events Menu and Cloud Saves are not available at this time, they will return once the issue is resolved.
We appreciate your patience as we clear the Night Thorns from our servers β¨
We're aware of issues preventing players from connecting to game servers and are working to resolve this.
We will have an update to share with you soon!
We're happy to report that the connectivity issues from this morning have since been resolved and players should be able to connect to the game servers.
A fix has been deployed to limit the chances of this issue occurring again and we will be closely monitoring it β¨