@Ricardo70625761 Thank you for taking the time to share your feedback and suggestions with us! π€ We'd love to know which Disney and Pixar character you'd like to meet in the Valley! π§π
@jollyturnip Hi there! Make sure to check our Trello board to see if you can find the issue you're facing there https://trello.com/b/WY5gDde3/disney-dreamlight-valley-issue-tracker-board, and keep an eye on it for updates. If you cannot find it on the board, please give us more details and we'll forward it to the team. π
@ACLetsTalk Hi there! π Other accounts will be able to play the game with their own save files. That said, only the primary account (the account that purchased the game) will be able to claim the benefits provided by the Founderβs Pack Edition purchased (Cosmetics + Moonstones). π
@alex41607670 Thank you for letting us know! We recommend that you DO NOT Time Skip as it may cause unintended errors. π As we are currently in the Early Access period, we will not be prioritizing issues caused by time skipping, as it is not the intended gameplay experience.
@gusrogers Hi, Russ! Please make sure to check our Trello board to see if you can find the issue there https://trello.com/b/WY5gDde3/disney-dreamlight-valley-issue-tracker-board and keep an eye on it for more info. If you cannot find it on the board, please give us more details and we'll forward it to the team. Thank you π
@RicardoBlom5 Hi, Ricardo! Rest assured that the team is actively working on optimizations in order to make sure that everyone has the best experience in the Valley. Thank you for being patient! ππ
@EMMYPLAYZZ That's terrible! Please report this with our Customer Care team as they'll be able to look into this and assist you. π Thank you for your understanding and let us know how it works out! π€
@xjadex2005 That's not right, Jade! Please let our Customer Care team know about this as they'll be able to look into this. Keep us posted on how it works out!
@Aurore__Gaming @DisneyDLV_FR Thank you for letting us know about this, Aurore. We'll forward it to the team so they can look into it. Please also let us know what platform you're playing on. Thank you for all your support!
@michelle_rox Thank you for sharing this with us. We'll inform the team so they can investigate this, but please also open a report with our Customer Care team via the in-game option as it will help a lot. π€ Thanks for your understanding and support! π
@ladybugsnhugs Hi, Elizabeth! Thank you for taking the time to report this. Could you please send us your Conversation ID so we can escalate your case with the Customer Care team? π€
@Celjii @laulipeachy Aww, we are grateful for the kind words, ClΞ±ud! π₯Ίπ They truly mean a lot to us. And thank β¨YOUβ¨ for your incredible support and for being a part of our community of dreamers.
@gusrogers It's a board containing the issues which are known and expecting a fix in the future. If you couldn't find the issue you've encountered on the board, please give us a bit more details at https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/ and our team will look into it. Thank you!
@xAngelicBeauty We appreciate your sharing this with us, Rhianne! Let us know if restarting the game helps with this. π€ Thank you for your support! β¨
@stardustkatie That's terrible, Katie, but rest assured that our team is working on improving this aspect. Please also let us know what platform you're playing on. π
@gidgemeister @candycozygamer We appreciate all your feedback guys, both good and bad, it helps us improve the game in al aspects. π€ Stay magical! π
devtrackers.gg