@XxNocturnalKnxX Hi! Rest assured that the team is continuing to investigate further improvements for the crashing issues. Thank you for your patience and understanding.
@MapleCove_ACNH Hi there! We're looking into it. The current workaround for this issue is rebooting the game. When you reboot you will NOT lose access to the chest, it will be in the same location it used to be. Thank you for your patience! ๐
@GamerGhoul6 Thank you for your amazing suggestion, Carrie! We forwarded it to the team. ๐ We can't make any promises yet, but please never hesitate to share your ideas with us. ๐ฅฐ
@kimmummyhan We're happy to see you're excited for it! ๐ฅณ๐ Regarding the animal companions, you can deselect your companion from the wardrobe ๐
@HumingBirdGems Hi! We're really sorry to hear that ๐ Rest assured that the team is actively working on optimizations to make sure everyone has the best time in the Valley. If you decide to proceed with a refund, you would have to directly contact the platform on which you made the purchase.
@JayBaro80510085 Hi, Jay! Make sure to check our Trello board to see if you can find the issue you're referring to there https://trello.com/b/WY5gDde3/disney-dreamlight-valley-issue-tracker-board, and keep an eye on it for updates. If you cannot find it on the board, please give us more details and we'll forward it to the team. ๐ Thank you!
@DunderMayeFlin Rest assured that the team is actively working on optimizations in order to make sure that everyone has the best experience in the Valley. ๐๐
@KellRobinson8 Hi, Kell! We assure you that our team is working to improve stability as a top priority. Could you please tell us if there's a particular instance when the crashing occurs, or does it happen randomly? Thank you. ๐คโจ
@disDINKtive Could you let us know if you can find them in the Wardrobe section by scrolling down to Customize and then selecting Face Paint? ๐ If not, please submit a ticket to Customer Care at https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/, so our team can identify your account and look into what happened.
@lvesckaphrodite Your suggestions are greatly appreciated, Lily! Thank you for taking the time to write these to us. ๐ We will forward them to the team. โจ