I was on a world and everything stopped working and froze up. I closed the game client in mobile, and when I try to log back on, it won’t allow me. It says “my account hasn’t logged out yet…”. My friends say that my account isn’t online, so I’m wondering if anyone Gelse has had this issue?
External link →Hello! We recommend you uninstall and have a fresh reinstall from App Store. We sincerely apologize for any inconvenience this may have caused.
Dropping this on all the associated threads:
A handful of worlds went offline and should have been rebooted at this point. Players should hopefully find themselves able to log in, play and hop as usual.
Some players may find a few minutes' progress (up to a max of 15) has been lost. If this is the case, we're unfortunately unable to restore any of this progress in cases where worlds go offline. We're sorry for any inconvenience caused and massively appreciate everybody who let us know any information about worlds affected by issues.
In case of any more updates, keep an eye on osrs.game/game-status (usually a good one to have in the back pocket in case anything feels out-of-place!)
Thanks for bearing with us, apologies again, hope you're able to get back to 'Scaping as normal!
Hi there,
If you're still having this issue, please could you pop us a ticket (via https://customersupport.frontier.co.uk/hc/en-us/requests/new)? We can then look into this with you.
~Nebula
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