[2021] Guys i need help

Original Post — Direct link

I have not been able to log into my account since january because i need to verify my email but bsg wont send me a code. I was able to play on the launcher until january and before i was just not able to log on to the website to claim my christmas loot. Shortly after that i was logged out of my account on the launcher and now im here. I tried messaging the support but they have yet to answer since march i have also disabled any filter in my email inbox. I have tried to disable my firewall to no avail and ive also tried to reinstall the game which i am now unable to download again but before a friend sent me his launcher but that still didnt work. Do you guys have any suggestions left? I just want to play this game which ive spent so much goddamn money on... Could they maybe have a wrong email? Wouldnt make any sense though since ive never changed it and i was able to log into the game no problem for 2 years before january... pls nikita

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almost 3 years ago - /u/Sova13 - Direct link

Hello. Have you contacted support via email? From which address did you write to us?

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by TreG096

I have the same problem :S, Yesterday I tried to change my mail to gmx but it also didnt helped the problem. Cant get to play the game after a long time period :/. I dont know why but I only get mails for new hardware access :D. And I receive them in no time. But for authorization the mails wont get into my mail account. Am I to dumb for this or what is going on :'|

The "gmx" domain has problems receiving our emails. Write to me in private messages a detailed description of your problem and the email address that your account is registered to.

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by TreG096

Sorry, I just can't send you pm's. It is blocked or something. Either I cant make a chat with you :S

It's weird, I have no any limits. I will try to write to you myself.

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by EnforceR1337420

hey thanks for responding ive tried messaging you guys with [email protected] on thursday, is that a problem? if so i could make another.

Most likely you have already been answered, but the letter simply did not reach you. Write to us from another address (for example, Gmail).

I also recommend that you edit your comment and hide your email address, for security purposes)

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by EnforceR1337420

i messaged you from gmail this time, i hope it works 👍

Now just wait for an answer)

almost 3 years ago - /u/Sova13 - Direct link

Originally posted by EnforceR1337420

how long is the usual wait time? or should i start worrying by now?

You still haven't received an answer? If yes, write your email address to my PM

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