over 1 year ago - Mayra - Direct link

Greetings,

Have you tried checking your games and apps to determine if the DLC is indeed installed?
To access this, focus on a game in your games list and press the menu button on your controller, then select Manage game & addons.

Please let us know if the issue still persists after the suggested test.

over 1 year ago - Mayra - Direct link

Thanks for the additional information. Please try to reset the Xbox app then go to the individual page of the DLC to install it.

about 1 year ago - AndrewT - Direct link
This is probably a MS/Xbox issue - do you have access to any other machine to try this on? If that has the problem too, that confirms it!  
about 1 year ago - AndrewT - Direct link
We have some other such reports, and are working with MS on it but there's no fix or workaround as yet, sorry!

If you get the opportunity to test on any other Windows machine please let us know if that helps, that will clarify whether it is a Windows or MS/Xbox account issue.  
2 months ago - AndrewT - Direct link
Sorry, are you saying this happens on both machines you tried? Or just one and not the other?  
2 months ago - AndrewT - Direct link
I did get this from one affected Gamepass user:

In case anyone else had issues when they purchased from gamepass.
It shows no downloads and the dlc by itself looks like you need to purchase it.
Click the dlc and click the purchase.
It’ll change and say you own this already.
Click the same box that now says you own this already and it’ll ask you to download it.
Do the download and boom it finally adds
You need to do it for all DLC downloads.

Please let us know if that helps you!