Original Post — Direct link
I had went through the ubisoft support and had sent images. They won't get back to me but keep sending me the same email and not the steel.
15 days ago - Ubi-Mark. - Direct link
Hello AccoTheGoblin, welcome to the forums!

Sorry to hear that you haven't received your Steel.

Sometimes it might take up to 24-48 hours in order to reflect in-game purchases. If you haven't received your Steel by then, can I kindly ask you to update your support ticket?

Many thanks and if you have any additional questions, please let us know.