I had went through the ubisoft support and had sent images. They won't get back to me but keep sending me the same email and not the steel.
Hello AccoTheGoblin, welcome to the forums!
Sorry to hear that you haven't received your Steel.
Sometimes it might take up to 24-48 hours in order to reflect in-game purchases. If you haven't received your Steel by then, can I kindly ask you to update your support ticket?
Many thanks and if you have any additional questions, please let us know.