@P19005421 We're sorry to hear that, unfortunately we can't help from social media other than suggesting that you check a few items that is common to the issue but it could have been caused by other factors that maybe isolate only to your device, connection or account specifically.
@P19005421 We can't help you from Social Media, as we don't experience the issue.
There're possible other factors that are isolated that needs further assistance from Support team that can access your account specifically.