about 1 month ago - Kafka - Direct link

Heya,

Currently the server status for Gems of War is stable. I would suggest trying the troubleshooting steps here to see if they help solve the issue:

If these steps don’t solve the issue for you it would suggest that the issue is somewhere between your location and the game servers, in which case we just have to wait for whichever company in the middle to resolve the issue, usually this doesn’t take more than a few hours (although I know you’ve been having problems for 3 hours already.

Another step you can take is contacting your ISP - but if you’re able to connect to other web services then most likely your ISP won’t be able to assist I think and it will just be a waiting game.

I did do a bit of a google just now and it seems there may be several companies affected by issues right now in the USA including Instagram and Microsoft as well (if you’re in the USA). Our game servers are also located in the USA so there may be a problem somewhere along the connection to them.

Sorry connection issues are frustrating!

about 1 month ago - Kafka - Direct link

Yep, definitely not the game itself though, will be something in the connection as we haven’t had any server alerts and I can see the status is green and online, we’ve also had players in the game all day without interruptions.

The status page is a good quick way to help troubleshoot when it’s everyone in Gems of War or a different issue:
https://gemsofwar.com/status

No problems re: fast reply, I saw you were locked out of the game and wanted to get onto it quickly if there was anything we could do to help! Glad it resolved itself






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1 day ago - Kafka