Gems of War Dev Tracker

Right now I’m just catching up on all the information and making sure all the players who wrote to us have a response, then I will coordinate with the team about what is possible for compensation.

I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information:

Yeah it’s definitely going to be complicated to compensate.
I will see what is possible and suggest the Vault event in addition to whatever we end up doing.

Updated again with a bit more info regarding part of the fix

^ Just updated my post.

Hi everyone,

Unfortunately, there was a bug causing players to be banned.

We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day.

This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned.
One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that.

We know that event scores were affected by this issue as well.

We will be working out compensation as soon as we can.
I’ve published a known issues article, if you follow it you’ll be notified when we update it with compensation information:

Originally published at: https://gemsofwar.com/mine-mine-mine-nintendo-switch/

New Epic Troop: Limpet-bot Limpet-bot will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time. World Event: Mech Malfunction There are 6 battles that players can encounter during the event: Clockwork Sphinx, Tankbot 2000, P4-NTH4,…

Originally published at: https://gemsofwar.com/eagle-vrawk/

New Epic Troop: Vrawk Daemon The Vrawk Daemon will be available this week for 400 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time. World Event: At the Crossroads There are 6 battles that players can encounter during the event: Venbarak,…

Hey Adventurers,

Unfortunately I am signing off for the night, as it’s current after 4:40am here. I will share more infomation tomorrow when I hear more.

I’ve gone through and unbanned as many of the accounts for players who had contacted our support. I apologize if I missed you (I will be back later tomorrow to go through the ones I may have missed).

To answer a few questions I’ve seen:

Can I get my guild trophies back?
Yes, we will be able to restore trophies that were removed from incorrect account bans. (This should also apply to lost Ice Crystals or Campaign Stars if they have been affected). I may require some of the team to assist here.

Will there be compensation for the players affected?
We want to investigate this issue and find what triggered it before we will discuss compensation internally.

Kris Krinkle changes are now live. You may need to restart your game to get it.

Hey Adventurers,

We are temporarily changing Kris Krinkle’s spell to no longer give Treasure Maps, as we believe this may be related to some accounts being incorrectly banned. (We cannot be sure until the team has had a chance to investigate but we hope this may prevent further accounts from being incorrectly banned).

I’m also going to start jumping in to try and unban some accounts of players who have contacted our support team. Please be patient, and make sure you, or anyone you may know who’s account has been banned, contacts our support team.

Hi Guys,

Just jumping in here.

We have a few poeple who put their hands up to help out with any emergencies (like this) during the time the office is close for the holidays + new years.

I’ve let them know about this issue, so we can try find what caused the issue to fix it, as well as unban any accounts that got affected incorrectly.

Unfortunately I don’t have an ETA for when this may happen.

I will share an update once I know more.