[2020] Game won't start, White screen, Not responding

Sorry to hear about this! From looking at the log, the game itself isn’t crashing-- Windows seems to be deciding it isn’t responding and closes it.

We’re aware that initial load times are quite high for some users, especially if the game is on a hard drive instead of an SSD. Please try waiting for the game to load without doing anything else on your computer (I do realize this isn’t ideal).

If that doesn’t work, I would recommend trying this support article. Thanks!

Thanks for the update! Hard drives will have drastically slower load times than an SSD-- I would expect your total load time to be less than 30 seconds on an SSD. However, 20 minutes is obviously excessive.

We would like to improve load times, though the load time you’re seeing on a hard drive is an exception, rather than the rule. In my experience loading from a hard drive was slower, but didn’t take more than a minute. Slower load times can be caused by other apps using your hard drive, or if it’s very old / beginning to degrade.