devtrackers.gg
** Edit **
Getting called a Karen for this, sorry if that seems this way. Still wanting to share this for others thinking of purchasing.
My issue isn't the resolution its that there were replies that never addressed my concern. In reply to those saying they did reply, the items not showing I believe was in regard to pets and the free back pack they gave out, which is resolved. My concern is not in game but on their site where it lists your supporter badges, I had the correct listing prior to migration.
**end edit**
I've had a support ticket open going on 2 weeks, last reply was the 15th from support. I purchased one of the higher packs and after the migration it is gone from my account from what I can see.
I'm not happy I lost my money but at same time I don't want anyone else to have this happen.
Linked my post below:
https://www.reddit.com/r/LastEpoch/comments/11xjugd/any_one_else_missing_support_pack_after_the/
Link to EHG Suppot post:
https://forum.lastepoch.com/t/not-seeing-my-supporter-packs/52591
Comments on the ticket I received:Hi there,
Thanks for reaching out!
We are aware of an issue regarding our migration process that took place during the initial launch of 0.9 that caused some players trouble when entering the game. We have since solved this issue and ask that you please try again. Should the issue persist, please let us know and we will look into this further.
Aaron______________________________________________________________________________________________
Hi Tshern,
Thank you for reaching out to us.
I'm sorry that the contents from the Supporter Pack you purchased haven't been added to your account. Please know that all pre-0.9 rewards will be granted as soon as possible. Any physical rewards are currently on hold due to a shipping issue between us and our distributor.
We'll update everyone about more content and rewards through our social channels:
Website: https://lastepoch.com/Discord: https://discord.gg/lastepochForum: https://forum.lastepoch.comTwitter: https://twitter.com/lastepochFacebook: https://www.facebook.com/lastepochgame/
Thank you for your patience and understanding.
Regards,Heisenbread
This reply kind of answers my question but my support ticket stated that I had the badge for that pack and saw it in my account options on my account, it is no longer there so I asked for verification was still on my account.
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