Original Post — Direct link

Ever since the new client came out, I've been facing random disconnects. My matchmaking keeps timing out.

Even in LoL, my ping has increased.

Is anyone else experiencing this?

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21 days ago - /u/riot_apiris - Direct link

I'm investigating these reports! Could one of you upload a client log and/or provide some more information for us?

I'm interested in knowing things like what platform (PC, iOS, Android) you're using, region you're playing from, game modes you're playing, if you're using any specific skins/emotes/card backs/boards, and what third party overlay/tools you're using, if any.

Thanks!

21 days ago - /u/riot_apiris - Direct link

Originally posted by Hawaiian-Ryan88

I'm unsure how to upload a client log exactly, but I could try to help?
If it's as simple as giving you the information you specified then I will list them below. If not then disregard that. I'll look into how to perform a client log and post it here if I find out how to, haha.

Platform: Android.
Region: EUW (I'm from South Africa but my riot account is connected to EUW)
Game Mode: Ranked
Skins: None
Emotes: - HELLO THERE
- HEARTBROKEN
- WOWZA!
- INTERESTING
- I GUESS
- WELL PLAYED
Card Back: LAB OF LEGENDS: THE SALTWATER SCOURGE
Board: SLAUGHTER DOCKS
Third-Party Overlay/Tools: None.

Again, I will post another reply here when/if I find out how to client log.
I will also try on my PC when I can to make sure it's Isolated to Android or not.

Thanks for the help!

Thank you for the details! Mobile logs are unfortunately annoying to fetch. Instructions for uploading PC logs are in the bug report mega thread, though!

I’d be very interested in knowing if this affects both of your devices.

21 days ago - /u/riot_apiris - Direct link

Originally posted by warcin

I have the problem on PC where I can never run 2 games without exiting out between them. Here is the log (I think)

log

Thank you!