[2022] Disconnection from Abyss Dungeon Locked Out

I’m so sorry you went through this and very happy to hear the support team was able to help! Unfortunately at this time we cannot do that for everyone experiencing this problem.

Just to clear up some confusion, at this time we are not able to reset weekly content for players. We are actively working to improve the stability of the Lost Ark servers and experience, which should help keep this from being an issue in the future

We apologize for the inconvenience and appreciate your patience and understanding while we work to get everything into a better, more comfortable place.

I’m honestly not sure and something I can look in to. It might have been that at first we thought it was a problem with one or two people but now it’s quite a few more and we can’t ensure everyone recieves a refund.

Absolutely, I’m so sorry it’s not a better answer but I didn’t want to leave anyone hanging or misunderstanding the situation. The team is prioritizing this as it’s not something we want anyone to struggle through.